Your ECU OneCard should work automatically at all self-serve printers on campus. If you are using it for the first time, or it doesn’t, you may need to link it to your account:

• Once linked, tap your OneCard to log in and print. You only need to associate your card once.

• You can wake the printer by tapping the black screen or tapping your OneCard on the reader (on the right side of the screen).

• If prompted, enter your MYEC credentials to link your card, press “Associate,” and a confirmation message will appear. If you encounter an error, try tapping your card again and re-entering your credentials.

How to Purchase Printing

You can add credit to your printing account in three ways:

• Online (on campus only): Use your credit card to top up your Digital Wallet. Available only on ECU campus networks.

• Cashier Services (B2118, Student Commons): Pay by card or cash

Printing Pricing

Students:
Students can install ECU printing software on their personal laptop from the ITS website, following the instructions for their device (Mac or PC). Find the guide here.

Staff + Faculty:

• Mac (ECU-issued): Install via the Software Centre in Applications.
• Mac (personal): Follow these instructions [links to relevant FAQ]
• PC: Request Help to request installation.

Need help? Visit the Library Service Desk or submit a support ticket.

• Find a printer: Check the Campus Printer Map or the closest printer (colour, B+W, tabloid, letter)
• Send your file to any BW or Colour Laser Printer on campus
• Log in at any self-serve printer using your ECU OneCard or keyboard
• Select your file and press Print Release

Log into print.ecuad.ca to:

• View history + balance
• Cancel queued jobs
• Request a refund (for machine errors only)

Request a Refund

You can request a refund if a print job failed due to a machine error.

• Go to the Recent Print Jobs tab (left menu) in your account.
• Find the job and click Request Refund on the right.
• Fill out the form with the required details and reason for your request.

Refunds are only approved for issues beyond your control. To avoid problems, always download your file and print from an appropriate app—never print directly from a browser.

For step-by-step instructions for printing, please access the relevant guide:

Laser Printer: Acrobat

Save your file as a PDF (from Illustrator, InDesign, or Word), then download it and open it in Adobe Acrobat—not in your web browser or Preview. Additional tips:

Laser Printer: InDesign

Guidelines to successfully print your pages:

Inkjet Printer: Photoshop

This step-by-step guide will help you get great results every time.

Inkjet printer: Acrobat
Follow these tips to ensure your images print correctly.

The new printers also act as scanners! You will be able to scan something for free, and send it directly to your ECU email.

• Log in to the touch screen by tapping your ECU OneCard on the card reader

• Select Scan

• Press Start Scanning, or press Settings to change options and then press Start Scanning

• Press Log out when you are done!

There is now colour, black and white, letter, and tabloid laser printing on every level of the building! Take a look at this Campus Printer Map to find a printer near you.