Microsoft M365 - Training and Support is Here!

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ITS
By Emily Carr University

Posted on February 21, 2023 | Updated February 22, 2023, 9:06am

We’ve approached the next stop of our M365 journey - the training phase! Check out the training videos and visit us at a pop-up desk for support.

M365 is approaching at warp speed, with the transition happening during Reading Week (Feb 21-24). Our team is committed to setting every ECU community member up for success through training and support designed with your needs in mind.

No one likes waking up to a new platform without proper instructions, so let’s prepare in advance. It’s crucial to check out the different training options available that work for your schedule and learning style.

5 Steps for a Smooth M365 Migration

You deserve that much-needed unwinding time during Reading Week.

Let us handle the setup of the new system, migrating everyone’s data, and streamlining how M365 will support your work, while you take the following easy steps to ensure a smooth ride into the M365 system!

Image of astronaut, M365 space station, and moon on the right

Text reads "We’ve approached the next stop of our Microsoft M365 journey - but what’s up ahead? You need to complete a few steps for a smooth transition to M365 email and calendars."

Text reads, "Attend an info-session on migrating your email and calendar system to M365."

Text reads, "Update your MyEC login credentials to unlock your ECU email + other apps.

Text reads, "Visit the M365 Hub to review the latest training materials and videos."

Text reads, "Contact us for support at ithelp@ecuad.ca or ring us at 604-630-4565.

Text reads, "After Reading Week, log in to Outlook Web App (OWA) on any browser to verify your status and enjoy the M365 experience. Learn more about the migration steps at www.ecuad.ca/m365hub"

M365 Support Stations are Everywhere!

We’ve got plenty of options for you to access support during this process - from pop-up desks around campus, to training sessions and training videos.

Find out what works best for your schedule below:

Find Us on Campus

Throughout campus, we’ve installed several pop-up help desks where our M365 Support team will walk you through the new system and help with any troubleshooting issues. Spot us in the M365 Next Stop: The Future t-shirts at the following locations:

IT Service Desk

8.30 am – 4.30pm | Weekdays |
B1116 (IT Office)
ithelp@ecuad.ca | 604-630-4565

Before Migration - M365 Pop-Up Desk |

Feb 7 – 17 | 9 am – 5pm | Weekdays
Library, C2221, (Outside 2nd Floor Entrance):

During Migration – M365 Pop-up Desk

Feb 21 – 28 | 9 am – 5pm | Weekdays
Library, C2221 (Outside 2nd Floor Entrance)
Academic Affairs (D2336, CIO’s office)

During Migration - Virtual Pop-Up Desk

Feb 21-24 | 9am – 5pm
Join via Zoom
Meeting ID: 625 3835 0413 | Passcode: 922494

Connect with Us

If you’re not available to come to campus, no worries! Please send us your questions through this form or call us at 604-630-4565. We will get back to you within two days.

Learn at Your Own Pace

Maybe you’re halfway there and only want a quick refresher on the migration! Then check out the helpful videos and FAQs available on our M365 Hub!

Attend a Training Session

Join us for a journey through the features of the M365 calendar and email platform. Trainers from Microsoft will be on hand to answer your questions and show you tips and tricks at this custom training session. Find a session that works for you:

Students

February 16 – 2pm – 3pm
March 1 - 10:30am – 11:30am

Faculty & Staff

February 15 – 1:30pm – 2:30pm
February 28 – 10:30am – 11:30am

Are you a Mac user? Check out these helpful training session videos on the new system and how to customize it for your needs.

M365 Countdown Starts Now!

Stay tuned for the latest updates through the M365 Hub for dates and details on upcoming info sessions, next steps after the migration and ongoing FAQs!

Review the Training Hub