Please send any emails from your ecuad.ca address, include your full name and student number in the body of the email, and refrain from sending duplicate emails or cc’ing multiple Financial Services staff.
How do I access a receipt of my tuition payment?
What happens if I don’t pay my tuition balance by the deadline?
I already completed my payment, but I don’t see it reflected in myEC account. Help!
I paid by credit card through myEC previously, but I can’t do it anymore. Help!
I need helping funding my studies.
My student loan funds will be delayed. What should I do?
My tuition payment will be delayed / I require a bit more time to complete my payment. What can I do?
My account has been restricted. How can I resolve this?
Extended Health and Dental Plan
The Extended Health and Dental Plan fee applies to all students taking 6 credits and more. The health plan is charged in the Fall Term for the full academic year (covering September to August).
For more information about the plan including opt-out procedure and deadlines, visit the Emily Carr University Students’ Union.
The plan is administered through the Emily Carr Students’ Union. Please contact info@ecsu.ca
directly with any questions.
I’m waitlisted for a class. How will this impact my tuition balance?
I plan to add, drop or change a class. How will this impact my tuition balance?
I have a credit (negative number) in myEC account. How do I get it transferred to a new semester or refunded?
How can I find out information regarding my child/friend/family member’s financial account?
My band/employer/organization will sponsor my tuition. What do I need to know?
Students who are sponsored by a third party must ensure that Accounts Receivable receives the proper documentation authorizing the invoicing of the sponsor before the term commences. Please make sure your sponsor has emailed a copy of your sponsorship letter to accountsreceivable@ecuad.ca
The student remains responsible for any amounts not covered by the sponsorship agreement, or any amounts defaulted upon by the sponsor. It is the student’s responsibility to understand what is covered in the sponsorship agreement and to ensure that all payments are made.
The student is also required to supply the sponsor with any additional information requested as part of the agreement, such as grades or transcripts.
For further information, contact accountsreceivable@ecuad.ca.
When will my ECU scholarship or bursary be applied to my account?
I have other questions about my internal or external scholarships/bursaries.
Will my Teaching Assistant or Research Assistant wages be applied towards my tuition balance?
Social Insurance Number (SIN) Requirement
Effective the 2019 tax year, Canada Revenue Agency (CRA) requires all designated educational institutions in Canada to file T2202 Tuition and Enrolment Certificates forms with the CRA. In order to meet this Federal requirement and to prepare your T2202 form, ECUAD will require your Social Insurance Number (SIN). More information on this requirement can be found on the CRA website.
If you have not provided your SIN as part of your student record previously, you can enter it online via myEC Self Service. You only need to provide your SIN once. Please do not email your SIN to the University.
I have questions about parking.
I have questions about lockers.
I have questions about my ID card.
I have questions about Continuing Studies courses.
I have questions about payment vouchers.
I’m a student with questions regarding reimbursement of expenses approved by Staff or Faculty.