Service Alerts
Alerts are posted here to inform the ECU community about important, timely risks or disruptions to the university’s physical and digital operations. If you notice a risk or disruption, use the Report a Problem button to tell us.
Active Alerts (1)
Ongoing Nightly Service Maintenance
Originally Posted on November 21, 2023, 4:26pm
IT Services continues planned infrastructure maintenance into January to ensure the continued reliability and performance of our systems.
During this time you may experience intermittent service on university applications after hours. In the unlikely event that an application remains inaccessible for more than 20 minutes outside of this window, report the issue to us immediately.
We appreciate your understanding and cooperation as we continue to enhance our core infrastructure.
Contact
Resolved Alerts (1)
Issue accessing Colleague
Originally Posted on May 09, 2024, 4:11pm
System is now working. Waiting to hear back on cause from vendor
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Update: The problem is within Educloud (NSX issues that require restarts by UBC). BCNET is aware of the issue and have raised a ticket with UBC to resolve.
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There are performance issues happening preventing users from access Colleague at the moment. We have contacted the vendor regarding this.
Colleague itself is running properly (Self-Service and MyEC are working etc) – just Colleague UI and login is affected.
Please follow this IT alert for the update. Please submit any IT requests via this link.
We apologize for any inconvenience.